Effects of Rural Restaurants’ Outdoor Dining Environment Dimensions on Customers’ Satisfaction: A Consumer Perspective

• Main Authors: Mian Yang, Shixian Luo
• Format: Article
• Language: English
• Published: MDPI AG 2021-09-01
• Series: Foods
• Subjects: outdoor dining environment; rural restaurant; satisfaction; consumer perspective
• Online Access: https://www.mdpi.com/2304-8158/10/9/2172

The catering industry is one of the important industries that promote rural tourism development. Hence, rural restaurants have high research value. However, few studies have examined rural restaurants and their outdoor dining environments (ODE). In this study, from the perspective of consumers and using exploratory factor analysis, three ODE dimensions (quality and facilities, image and atmosphere, and landscape elements) were proposed that affect customers’ satisfaction with rural restaurants. Moreover, the differences between different customer groups in terms of the various dimensions were analyzed. The research results provide management recommendations and fundamental knowledge for rural restaurant managers and rural restaurant designers and articulate different consumer groups’ expectations with regard to rural restaurants.