Reflections on the noise present in the process of working on Psychosocial Care Center

• Main Authors: Valéria Cristina Christello Coimbra, Luciane Prado Kantorski, Michele Mandagará de Oliveira, Cláudio Tosi Cavada, Gimene Cardozo Braga, Denise Bermudez Pereira, Cristiane Kenes Nunes, Eneida Mandagará de Oliveira
• Format: Article
• Language: Portuguese
• Published: Universidade Federal de Pelotas (UFPel) 2011-03-01
• Series: Journal of Nursing and Health
• Subjects: saúde mental; acolhimento; processo de trabalho.
• Online Access: https://periodicos.ufpel.edu.br/ojs2/index.php/enfermagem/article/view/3418

This article discusses the noise of the working process of a Psychosocial Attention Center. This study is characterized as a case study, descriptive and analytical, with a qualitative approach. The fieldwork was conducted during May and June 2003. The study subjects were 11 users welcomed the CAPS and four professionals responsible for the welcoming. The data were analyzed using thematic analysis. Was observed as noise: the social division of labor CAPS team studied difficulties in the reference system and cross-reference and the work of the psychiatrist focusing only on participatory consultations and little acceptance in CAPS. The host of CAPS is a strategy for organizing health services in order to be user-centric, but for this noise should be observed and discussed among staff and users to work in CAPS ensure access, the integrity of actions and the resolution needs.