Análise da qualidade em um restaurante universitário através da ferramenta SERVQUAL
The service sector stands out worldwide as one of the biggest income generators, which indicates itself dealing with an increasingly dynamic and competitive environment, the linked quality to this acts as a market differentiator and directly influences the survival of company. This work, therefore,...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | Portuguese |
| Published: |
Universidade Nove de Julho
2017-01-01
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| Series: | Exacta |
| Online Access: | http://www.redalyc.org/articulo.oa?id=81054651008 |