COMUNICACIÓN EN PROCESOS DE TRABAJO

• Main Authors: María Dolores Gil Montelongo, Galvarino Ernesto Araneda Fornachiari, Gilberto López Orozco, Maria Sonia Fleitas Triana
• Format: Article
• Language: Spanish
• Published: Universidad Tecnológica de La Habana José Antonio Echeverría, Cujae 2009-09-01
• Series: Revista Científica de Ingeniería Industrial
• Subjects: Proceso de comunicación; interacciones; coordinación; communication process; interactions; coordination
• Online Access: http://rii.cujae.edu.cu/index.php/revistaind/article/view/262

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table.MsoNormalTable {mso-style-name:"Tabla normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} --> <!--[endif]--></p><p class="MsoNormal" style="text-align: justify;"><span style="font-size: 10pt;">Se propone un modelo de comunicación que desarrolla un procedimiento, el cual, <span> </span>apoyándose en los mapas de proceso y los diagramas de flujo informativo, permite establecer las matrices de comunicación para desarrollar las interacciones entre actividades y procesos, y mejorar los resultados.<span>  </span>Lograr este propósito puede conformar el inicio de la construcción de un modelo de comunicación organizacional, sustentado en la interacción coordinada entre procesos que necesitan cooperar.</span></p> <p class="Resumen" style="text-align: justify;"><strong><em> </em></strong></p> <p class="Resumen" style="text-align: justify;"><em><span lang="EN-US">A communication model with a developed procedure is proposed in this work. This procedure, based on process maps and informative flow diagrams, allows establishing the communication matrixes to develop the interactions between activities and processes, and to improve the outcomes. The achievement of this purpose can constitutes the beginning of the building of an organizational communication model, supported on the coordinated interaction between processes that need to cooperate.</span></em></p>