Turist Rehberlerinin Kültürel Zekâ Düzeyi ve Özyeterlilik İnançlarının Hizmet Sunumuna Etkisi
The purpose of this study is to determine the impact of the level of cultural intelligence and self-efficacy beliefs of tourist guides on service encounter. In the research, the concepts of cultural intelligence, self-sufficiency and service delivery were examined and the relationship between thes...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Gaziantep University
2019-01-01
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| Series: | Gaziantep University Journal of Social Sciences |
| Subjects: | |
| Online Access: | http://dergipark.gov.tr/download/article-file/630865 |