Contribuições para a configuração de um sistema de medição de desempenho para incubadoras de empresas baseado no BSC

• Main Authors: José Antonio Arantes Salles, Luiz Orlando Iozzi
• Format: Article
• Language: Portuguese
• Published: Universidade Nove de Julho 2010-01-01
• Series: Exacta
• Online Access: http://www.redalyc.org/articulo.oa?id=81016917003

Incubators are designed to provide a more efficient and effective way to survive in today's business world. In turbulent and dynamic business environment, incubators should be quick to react by directing their actions in order to remain consistent with its strategic objectives. This article suggests the use of an adaptation of the Balanced Scorecard - BSC as a tool for measuring and evaluating performance of incubators, as this tool is based on the use of a set of performance indicators, organized and logically articulated in order to match measures that reflect past performance with future performance, aiming to meet mission and long-term goals of the incubators. From this concept is carried out a diagnosis of management of incubators in the state of Sao Paulo, for which were used questionnaires and carried out visits. Considering the answers of the questionnaires, it was noted that in higher or lower number, there are indicators which contribute in the management process of these incubators, in accordance with perspectives of BSC. However, it was evidenced that in none of cases that indicators are associated with a real and effective measuring and evaluating system of performance.