How Robot/human Orchestration Can Help in an HR Department: A Case Study From a Pilot Implementation

• Main Authors: Šimek Dalibor, Šperka Roman
• Format: Article
• Language: English
• Published: Sciendo 2019-08-01
• Series: Organizacija
• Subjects: Robotic service orchestration; Robotic process automation; Pilot implementation; Case study; Human resources
• Online Access: http://www.degruyter.com/view/j/orga.2019.52.issue-3/orga-2019-0013/orga-2019-0013.xml?format=INT

Background and Purpose: Motivation of this research is to explore the current trend in automating the business processes through software robots (Robotic Process Automation – RPA) and its managing within enterprise environment where most of the processes are executed by human workforce. As the RPA technology expands the demand for its coordinating grows as well. The possible solution to this challenge is shown in case study research in form of implementing orchestration platform to a concrete business process of onboarding in HR department of a multinational company. The aim of this paper is to explore the phases and activities of the pilot project implementation of Robotic Service Orchestration (RSO) in combination with RPA technology and to assess the potential benefits.