University Service Quality in the Community Service and Continuing Education Center at Sultan Qaboos University: An Empirical Study Using SERVQUAL Scale

University Service Quality in the Community Service and Continuing Education Center at Sultan Qaboos University: An Empirical Study Using SERVQUAL Scale

The study aimed to define strategies to achieve university service quality in the Community Service and Continuing Education Center (CSCEC) at Sultan Qaboos University (SQU) using the SERVQUAL scale. The scale examines the gap between expectations and perceptions. The researchers translated the scal...

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Bibliographic Details
Main Authors:	Nisreen S. Salah Eldean, Mariyam S. Bartamani
Format:	Article
Language:	Arabic
Published:	Sultan Qaboos University 2018-01-01
Series:	Journal of Educational and Psychological Studies
Subjects:	University service quality, the SERVQUAL scale between expectation and perception
Online Access:	https://journals.squ.edu.om/index.php/jeps/article/view/2413

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