Outpatients’ experiences of quality service delivery at a teaching hospital in Gauteng
Quality service delivery to the consumer of health is a legal reality as it is emphasised in the White Paper on the Transformation of Public Service delivery (South Africa, 1997). The guiding philosophy adopted within this framework is that of Batho Pele, which means placing the consumer at the cent...
| Main Authors: | , |
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| Format: | Article |
| Language: | Afrikaans |
| Published: |
AOSIS
2008-11-01
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| Series: | Health SA Gesondheid: Journal of Interdisciplinary Health Sciences |
| Online Access: | https://hsag.co.za/index.php/hsag/article/view/256 |