Business process reengineering and supporting tools: A literature review

• Main Author: Nguyễn Thúy Quỳnh Loan
• Format: Article
• Language: Vietnamese
• Published: TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH 2020-06-01
• Series: Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh
• Subjects: công cụ hỗ trợ; quản lý chất lượng toàn diện (tqm); tái cấu trúc quá trình kinh doanh (bpr); tích hợp
• Online Access: https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/495

This paper aims to review the literature on business process reengineering and its supporting tools to facilitate Vietnamese enterprises in BPR implementation. The literature review on BPR includes concepts, business processes, the role of information technology, time for implementing BPR, comparison between BPR and TQM, experiences of BPR implementation in the world and Vietnam, BPR steps. Besides, the paper integrates the supporting tools and techniques in each BPR step, including SWOT, strategy map, benchmarking, DMAIC, FMEA, QFD, Kaizen, 5S, VSM, 7 basic quality tools. The research findings will enable researchers to pilot the implementation of BPR projects in some Vietnamese enterprises in the next stage.