The Quality Management of Arabic Language Education Based on The Quality Management System (SMM) ISO 9001:2015
The study attempts at discussing the quality management with the Quality Management System (SMM) ISO 9001:2015 applied in the Arabic Language Education. The discussion was focused on elaborating seven principles of SMM ISO 9001: 2015, containing customer focus, leadership, engagement of people, proc...
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| Format: | Article |
| Language: | Arabic |
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IAIN Pekalongan
2018-08-01
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| Series: | Alsinatuna |
| Online Access: | http://e-journal.iainpekalongan.ac.id/index.php/alsinatuna/article/view/1238 |
| Summary: | The study attempts at discussing the quality management with the Quality Management System (SMM) ISO 9001:2015 applied in the Arabic Language Education. The discussion was focused on elaborating seven principles of SMM ISO 9001: 2015, containing customer focus, leadership, engagement of people, process approach, continuous improvement, evidence-based decision making and management relationship. The quality management is expected to assist the Arabic language education to create quality, process and graduates who are well-prepared to compete both in the national and international levels. As a part of the process, the SMM ISO 9001:2015-based quality management elucidates a comprehensive guidance for the Arabic Language Education departments to continuously improve their system to fulfil the customer and the user satisfaction. Seen from the result, SMM ISO 9001:2015 can assist the educational institutions to produce graduates who are productive, capable and competitive in the national as well as global levels. |
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| ISSN: | 2477-5371 2503-2690 |