Impact/outcome measures for libraries
Libraries today document their performance for the most part only in data of input and output (e.g. size of the collection, number of issues, of reference answers etc.). If they do more, they evaluate the quality and user-orientation of their services by applying performance indicators or user satis...
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| Format: | Article |
| Language: | English |
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openjournals.nl
2003-12-01
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| Series: | Liber Quarterly: The Journal of European Research Libraries |
| Online Access: | http://www.liberquarterly.eu/articles/10.18352/lq.7746/ |