Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Penerbangan Batik Air Pada PT. Lion Group di Bandara Sultan Syarif Khasim II Pekanbaru

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Penerbangan Batik Air Pada PT. Lion Group di Bandara Sultan Syarif Khasim II Pekanbaru

This study aims to determine the effect of service quality on customer satisfaction at Sultan Syarif Khasim II Airport Pekanbaru. Using a sample of 100 people. In this study the authors use descriptive and quantitative research methods using SPSS method.From the result of research, the value of titu...

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Bibliographic Details
Main Author: Jeli Nata Liyas
Format: Article
Language:Indonesian
Published: Universitas PGRI Madiun 2018-07-01
Series:EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya
Subjects:
service quality, and customer satisfaction
Online Access:http://e-journal.unipma.ac.id/index.php/equilibrium/article/view/2927

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