PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PENGUNJUNG SAUNG ANGKLUNG UDJO
ABSTRACT Service becomes an important factor in tourism business industry as the main products are delivered to consumers, so that good quality is essential in satisfying consumers. Good service quality will generate customer satisfaction and loyalty, while the poor service quality that will give d...
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| Format: | Article |
| Language: | Indonesian |
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Bina Sarana Informatika
2016-12-01
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| Series: | Jurnal Pariwisata |
| Online Access: | http://ejournal.bsi.ac.id/ejurnal/index.php/jp/article/view/1273 |