Mobile Access to ClinicalConnect: A User Feedback Survey on Usability, Productivity, and Quality

• Main Authors: Eapen, Bell Raj, Chapman, Barbara
• Format: Article
• Language: English
• Published: JMIR Publications 2015-04-01
• Series: JMIR mHealth and uHealth
• Online Access: http://mhealth.jmir.org/2015/2/e35/

BackgroundClinicalConnect, a federated clinical viewer for South West Ontario, Canada, launched a mobile interface in June 2012. ObjectiveThe aim of the study was to assess usability of the mobile interface and the perceived impact on productivity of health care providers and quality of healthcare delivery. MethodsA survey was conducted using the System Usability Scale (SUS) and questionnaires designed to measure productivity and quality based on Canada Health Infoway's Benefits Evaluation framework. ResultsThe mean SUS score was 67 based on 77 responses. The mean scores for productivity and quality were 3.37 (N=74) and 3.62 (N=71), respectively, on a 5-point Likert scale where 3 was neutral. ConclusionsUsers perceived the mobile interface of ClinicalConnect as useful but were neutral about the ease of use.