Development of one generic call centre for unplanned health needs. A qualitative study

Development of one generic call centre for unplanned health needs. A qualitative study

Show other versions (1)

Bibliographic Details
Main Authors:	Aslak Steinsbekk, Klara Borgen, Hilde Carin Storhaug
Format:	Article
Language:	English
Published:	Ubiquity Press 2015-05-01
Series:	International Journal of Integrated Care
Subjects:	call centre research
Online Access:	http://www.ijic.org/index.php/ijic/article/view/2169

Similar Items

Development of one generic call centre for unplanned health needs. A qualitative study
by: Aslak Steinsbekk, et al.
Published: (2015-05-01)

A qualitative study of employees’ opinions on establishing a generic call-centre
by: Hilde Carin Storhaug, et al.
Published: (2017-10-01)

Core Competencies Of A Call Centre AgentCore Competencies Of A Call Centre Agent
by: Christine White, et al.
Published: (2005-11-01)

Factors influencing performance of call centre agents : a study of a South African outsourced call centre
by: Bettesworth, Fiona
Published: (2013)

The retention factors of call centre agents at a financial institution in the Western Cape
by: Barnes, Nina
Published: (2015)

An investigation into the core competencies of an ideal call centre agent
by: White, Christine
Published: (2013)

Leveraging management information in improving call centre productivity
by: Manthisana Mosese, et al.
Published: (2016-04-01)

Images of performance management: a call centre case study
by: Ngidi, Zandile Sanelisiwe
Published: (2008)

Identifying medical call centre stress: an evaluation of psychological and physical wellbeing
by: Lutrin, Josie
Published: (2006)

Calling for resistance: The political economy of Indian and Canadian call centre industries
by: STEVENS, ANDREW JR
Published: (2011)

Mental, physical and social health problems of call centre workers
by: P Bhuyar, et al.
Published: (2008-01-01)

The relationship between job satisfaction and locus of control amongst call centre representatives in a call centre in Durban, KwaZulu-Natal
by: Chetty, Pamela Jaskiaya Jeannette.
Published: (2008)

A study of the relationship between job satisfaction, organisational commitment and turnover intentions amongst call centre agents in a call centre in the Western Cape.
by: Sampson, Ricardo
Published: (2015)

Human Resource Management and the Permeable Organization: The Case of the Multi-Client Call Centre
by: Grugulis, C. Irena, et al.
Published: (2009)

The experience of work in a call centre environment
by: Sanet Hauptfleisch, et al.
Published: (2006-10-01)

Work design, anxiety and depression: A call centre case study
by: Mphuthi, Faith Lerato
Published: (2008)

Call centres with balking and abandonment: from queueing to queueing network models
by: Zhang, Zhidong
Published: (2010)

The efficiency and quality dilemma: What drives South African call centre management performance indicators?
by: Diane Banks, et al.
Published: (2011-03-01)

Organisational climate, job satisfaction,life satisfaction and self-esteem- A call centre study
by: Silver, Melissa
Published: (2007)

"Let Me Tell You Who I Am": A Qualitative Study of Identity and Accountability in Two Electronically-monitored Call Centres
by: McPhail, Brenda Jean
Published: (2013)

"Let Me Tell You Who I Am": A Qualitative Study of Identity and Accountability in Two Electronically-monitored Call Centres
by: McPhail, Brenda Jean
Published: (2013)

Attitude of Farmers towards Kisan Call Centres
by: Shely Mary Koshy, et al.
Published: (2017-09-01)

Attitude of Farmers towards Kisan Call Centres
by: Shely Mary Koshy, et al.
Published: (2017-09-01)

Delivering service at call centres : a critical realist's view of the front line employees' world of work and effectiveness
by: Kasturi, Anand
Published: (2004)

The impact of the workplace environment on the emotional and physical wellbeing of call centre agents in the Cape Metropole
by: Miller, Noleen Bonita
Published: (2015)

Employee experiences of commitment and happiness in call centre employment : a qualitative study.
by: Tissong, Clarissa Taryn.
Published: (2013)

Exploring antecedents and consequences of burnout in a call centre
by: Willie A. Visser, et al.
Published: (2008-10-01)

A study of the relationship between job satisfaction, organisational commitment and turnover intentions amongst call centre agents in a call centre in the Western Cape.
by: Sampson, Ricardo
Published: (2015)

Job satisfaction of call centre representatives
by: Gordi, Michelle Romilla
Published: (2013)

Sense of coherence, career adaptability and burnout of early-career Black staff in the call centre environment
by: Nisha Harry, et al.
Published: (2013-11-01)

The effect of stress, burnout and emotional labour on intention to leave amongst call centre employees
by: Sadien, Aaishah
Published: (2013)

Personalized call center traffic prediction to enhance management solution with reference to call traffic jam mitigation - a case study on Telecom New Zealand Ltd.
by: Mohammed, Rafiq
Published: (2009)

‘A lifebuoy’ and ‘a waste of time’: patients’ varying experiences of multidisciplinary pain centre treatment- a qualitative study
by: Torunn Hatlen Nøst, et al.
Published: (2019-12-01)

Kisan Call Centre Services to the Farming Community: An Analysis
by: S Kavitha, et al.
Published: (2018-07-01)

Towards an understanding of strategies employed by call centre agents for coping with work related stress : focus on GBC, Durban.
by: Mazibuko, Andisiwe.
Published: (2013)

Holistic assessment of call centre performance
by: Edward A. Smith, et al.
Published: (2017-11-01)

The relationship amongst locus of control, self-determination and job satisfaction in call centres
by: Carrim, Nasima M.H.
Published: (2013)

The perspectives of Swedish registered nurses about managing difficult calls to emergency medical dispatch centres: a qualitative descriptive study
by: Inger K. Holmström, et al.
Published: (2021-08-01)

Optimization of a Call Centre Performance Using the Stochastic Queueing Models
by: Brezavšček Alenka, et al.
Published: (2014-09-01)

An education based ergonomic intervention programme for Gauteng call centre workers with upper extremity repetitive strain injuries
by: Eliot, Sancha
Published: (2010)