| Summary: | Digital platforms have come to dominate passenger transport markets via an organisational model designed to mobilise and normalise an increasingly outsourced workforce. The instruments applied – including independent judiciary, economic incentives, digital surveillance and customer evaluations - have sparked worker resistance that can take the shape of fraud, transgression and/or efforts by workers to gain customers’ personal loyalty. Collective actions of this sort have given birth to a class of entrepreneurs who transform these underground resistance movements into open social conflict, pursuing a unionisation process rooted in social networks, an accommodation of diverse interests and an extended repertoire of action ranging from public spaces to courts of law.
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