THE DEGREE OF CONSUMER SATISFACTION WITH HOTEL SERVICES
The customer focus is one of the principles of quality management in organizations whose decisions, policy and strategy are based on market analysis. The results of the analysis are then used in the introduction of innovation, planning, investment in order to positioning in the market and meeting cu...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universitatii Suceava
2013-07-01
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| Series: | Revista de Turism: Studii si Cercetari in Turism |
| Subjects: | |
| Online Access: | http://revistadeturism.ro/rdt/article/view/139 |