The Hybrid Design: Integrating the Human and Technical Components of Just-In-Time Knowledge Management Systems

• Main Author: Nabie Y. Conteh
• Format: Article
• Language: English
• Published: International Institute of Informatics and Cybernetics 2011-06-01
• Series: Journal of Systemics, Cybernetics and Informatics
• Subjects: Jit Knowledge Management; Knowledge Engineers; Thesaurus-Based Knowledge Structure; Knowledge Analysts; Hybridization; Hierarchical Knowledge Structure
• Online Access: http://www.iiisci.org/Journal/CV$/sci/pdfs/PM796WL.pdf

This paper explores the right balance of human and technical resources in the design of Just-in-Time knowledge delivery. It also examines and analyzes the case study: “Teltech: The business of Knowledge Management” by Davenport. It further attempts to depict the characteristics of the hybrid. The paper describes how the hybrid can be applied to Just-In-Time knowledge delivery. It also seeks to analyze and explore its interplay with knowledge splits with a view to designing Just-In- Time Knowledge Management. These include: “tacit versus explicit knowledge”, “in-process” versus “after action” documentation, “process-centered versus product-centered approach”, “knowledge versus information” and the “culture of sharing versus hoarding.”