Is Time Management a Panacea for Effective Service Delivery and Staff Performance? University for Development Studies in Perspective

• Main Authors: Joseph Bagah, Job Asante, Mu-een Abdulai
• Format: Article
• Language: English
• Published: Africa Development and Resources Research Institute (ADRRI) 2019-05-01
• Series: Journal of Arts and Social Sciences
• Online Access: https://journals.adrri.org/index.php/adrrijass/article/view/474

The study seeks to examine how time management can improve service delivery and job performance. The study design was mainly descriptive. In-depth interviews, a questionnaire and Focus Group Discussions (FGDs) were used to collect data. The study found that 75% of the respondents indicated that job prioritization, effective application of working rules and policies, punctuality and hardworking habits were time management skills capable of enhancing effective service delivery and job performance. Twenty-five percent of the respondents, however, noted that non-enforcement of rules and regulations, absenteeism, lateness and non-commitment habits negatively affect better services delivery and job performance. The study concludes that time management method should be supported with quality technology to enhance service delivery and job performance. The study also recommends integration of technology to augment time management skills and enforcement of labour policy on time management to improve service delivery and job performance.