RELATIONSHIP BETWEEN SERVICES QUALITY AND PATIENTS’ SATISFACTION IN OUTPATIENT WARD OF PETALABUMI GENERAL HOSPITAL OF RIAU PROVINCE
Improving service quality is a top priority in a hospital management. Quality health services could be appeared from five dimensions, namely reliability, responsiveness, assurance, empathy, and tangibles. Excellent patients’ satisfaction will be obtained if health services applied were in better qu...
| Main Authors: | , |
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| Format: | Article |
| Language: | Indonesian |
| Published: |
STIKes Hang Tuah Pekanbaru
2019-12-01
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| Series: | Jurnal Kesehatan Komunitas (Journal of Community Health) |
| Online Access: | http://jurnal.htp.ac.id/index.php/keskom/article/view/359 |