Do self-service technologies affect interfirm relationships? A B2B perspective

Do self-service technologies affect interfirm relationships? A B2B perspective

While considerable literature examines business-to business (B2B) relationships, the impact of technology on these relationships has lacked attention. IT has impacted the way businesses operate in a B2B context as well as influencing services by altering the way services are delivered. To understand...

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Bibliographic Details
Main Author: Raechel Johns
Format: Article
Language:English
Published: Australasian Association for Information Systems 2014-11-01
Series:Australasian Journal of Information Systems
Subjects:
self-service
Internet banking
interfirm relationships
B2B
qualitative
Online Access:http://journal.acs.org.au/index.php/ajis/article/view/913

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