Do self-service technologies affect interfirm relationships? A B2B perspective
While considerable literature examines business-to business (B2B) relationships, the impact of technology on these relationships has lacked attention. IT has impacted the way businesses operate in a B2B context as well as influencing services by altering the way services are delivered. To understand...
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| Format: | Article |
| Language: | English |
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Australasian Association for Information Systems
2014-11-01
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| Series: | Australasian Journal of Information Systems |
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| Online Access: | http://journal.acs.org.au/index.php/ajis/article/view/913 |