THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) IN THE TELECOMMUNICATION INDUSTRY: PROBLEMS AND PROSPECTS
The study examines the Implementation of Total Quality Management (TQM) in the Telecommunications Industry: Problems and Prospects with a focus on Globacom Nigeria PLC. Some firms aspire to be market leaders without considering their customers as being vital to their success. This has led to the col...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
University of Kragujevac
2019-12-01
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| Series: | Proceedings on Engineering Sciences |
| Subjects: | |
| Online Access: | http://pesjournal.net/journal/v1-n2/27.pdf |