Proposing solutions to improve E-banking services using BSC, FANP & FUZZY TOPSIS (Case study: Selected banks in Fars province)
The main aim of this research is to survey deeply into the Quality of electronic services offered by a selected group of state-owned banks in Fars province by using BSC and FUZZY logic theory and to give some solutions to improve their services. Therefore, the factors for assessing the electronic se...
| Main Authors: | , |
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| Format: | Article |
| Language: | fas |
| Published: |
University of Tehran
2011-09-01
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| Series: | مدیریت صنعتی |
| Subjects: | |
| Online Access: | https://imj.ut.ac.ir/article_22417_b25ce522fcc2f52afda59d257d854874.pdf |