A new model to improve service quality in the property management industry
The categories and quality attributes of property services valued by customers in Taiwan are discussed in this paper. We proposed a hybrid model that combines SERVQUAL, the Kano model, and the Refined Kano model in order to examine a sample of three hundred customers. The results show that the new...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Vilnius Gediminas Technical University
2018-09-01
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| Series: | International Journal of Strategic Property Management |
| Subjects: | |
| Online Access: | https://www.tede.vgtu.lt/index.php/IJSPM/article/view/5226 |