A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements

The precisely perception of key customer requirements (CRs) is critically important for customer collaborative product innovation (CCPI) design. A novel approach is proposed based on the Kano model, interval 2-tuple linguistic representation model, and prospect theory. First of all, a Kano model is...

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Main Authors:	Aijun Liu, Qiuyun Zhu, Haiyang Liu, Hui Lu, Sang-Bing Tsai
Format:	Article
Language:	English
Published:	Hindawi Limited 2018-01-01
Series:	Mathematical Problems in Engineering
Online Access:	http://dx.doi.org/10.1155/2018/8192819

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spelling	doaj-0b81217d939a4ce5b24bcf28bead3e2e2020-11-24T21:18:00ZengHindawi LimitedMathematical Problems in Engineering1024-123X1563-51472018-01-01201810.1155/2018/81928198192819A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer RequirementsAijun Liu0Qiuyun Zhu1Haiyang Liu2Hui Lu3Sang-Bing Tsai4School of Economics and Management, Xidian University, No. 2 Taibai South Street, Xi’an 710071, ChinaSchool of Economics and Management, Xidian University, No. 2 Taibai South Street, Xi’an 710071, ChinaSchool of Economics and Management, Xidian University, No. 2 Taibai South Street, Xi’an 710071, ChinaTianhua College, Shanghai Normal University, Shanghai 201815, ChinaZhongshan Institute, University of Electronic Science and Technology of China, Zhongshan 528402, ChinaThe precisely perception of key customer requirements (CRs) is critically important for customer collaborative product innovation (CCPI) design. A novel approach is proposed based on the Kano model, interval 2-tuple linguistic representation model, and prospect theory. First of all, a Kano model is constructed to preliminarily screen the relatively important product function attributes. For the uncertain and vague information of CRs, an interval 2-tuple linguistic representation model is proposed to determine the weight of CRs. Then, the comprehensive prospects value is utilized for sorting the innovative programs based on the prospect theory. Finally, a numerical example is given to verify the scientific and validity of the proposed method.http://dx.doi.org/10.1155/2018/8192819
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Aijun Liu Qiuyun Zhu Haiyang Liu Hui Lu Sang-Bing Tsai
spellingShingle	Aijun Liu Qiuyun Zhu Haiyang Liu Hui Lu Sang-Bing Tsai A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements Mathematical Problems in Engineering
author_facet	Aijun Liu Qiuyun Zhu Haiyang Liu Hui Lu Sang-Bing Tsai
author_sort	Aijun Liu
title	A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements
title_short	A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements
title_full	A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements
title_fullStr	A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements
title_full_unstemmed	A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements
title_sort	novel approach based on kano model, interval 2-tuple linguistic representation model, and prospect theory for apperceiving key customer requirements
publisher	Hindawi Limited
series	Mathematical Problems in Engineering
issn	1024-123X 1563-5147
publishDate	2018-01-01
description	The precisely perception of key customer requirements (CRs) is critically important for customer collaborative product innovation (CCPI) design. A novel approach is proposed based on the Kano model, interval 2-tuple linguistic representation model, and prospect theory. First of all, a Kano model is constructed to preliminarily screen the relatively important product function attributes. For the uncertain and vague information of CRs, an interval 2-tuple linguistic representation model is proposed to determine the weight of CRs. Then, the comprehensive prospects value is utilized for sorting the innovative programs based on the prospect theory. Finally, a numerical example is given to verify the scientific and validity of the proposed method.
url	http://dx.doi.org/10.1155/2018/8192819
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A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements

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