A Novel Approach Based on Kano Model, Interval 2-Tuple Linguistic Representation Model, and Prospect Theory for Apperceiving Key Customer Requirements
The precisely perception of key customer requirements (CRs) is critically important for customer collaborative product innovation (CCPI) design. A novel approach is proposed based on the Kano model, interval 2-tuple linguistic representation model, and prospect theory. First of all, a Kano model is...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Hindawi Limited
2018-01-01
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| Series: | Mathematical Problems in Engineering |
| Online Access: | http://dx.doi.org/10.1155/2018/8192819 |
| Summary: | The precisely perception of key customer requirements (CRs) is critically important for customer collaborative product innovation (CCPI) design. A novel approach is proposed based on the Kano model, interval 2-tuple linguistic representation model, and prospect theory. First of all, a Kano model is constructed to preliminarily screen the relatively important product function attributes. For the uncertain and vague information of CRs, an interval 2-tuple linguistic representation model is proposed to determine the weight of CRs. Then, the comprehensive prospects value is utilized for sorting the innovative programs based on the prospect theory. Finally, a numerical example is given to verify the scientific and validity of the proposed method. |
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| ISSN: | 1024-123X 1563-5147 |