Analysis of the application of business process management in a section of a public university

Analysis of the application of business process management in a section of a public university

Although already widely employed in private companies, BPM (Business Process Management) is not extensively used in public organizations. Thus, this study aimed to analyze the use of BPM in a Technical Support Section for Education, Research and Extension of a public college with focus on the potent...

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Bibliographic Details
Main Authors: Nicole Giansante Nogueira, Raphael Sigolo Ruas Gonçalves, Renato de Campos
Format: Article
Language:English
Published: Universidade Estadual Paulista 2018-11-01
Series:GEPROS: Gestão da Produção, Operações e Sistemas
Subjects:
Process management
Business Process Management
Public administration
Public agency
Process modelling
Process improvement
Online Access:https://revista.feb.unesp.br/index.php/gepros/article/view/2036

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