Factors affecting organizational citizenship behavior of employees in restaurant service industry: The case of Ho Chi Minh City

Organizational citizenship behavior (OCB) refers to out-role behaviors but bring benefits to the organization. OCB is being popular researched in restaurant service because of the positive effect on customersatisfaction. However, there are few studies about the mechanism of...

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Main Authors:	Nguyễn Hoàng Kim, Nguyễn Lê Hoàng Long
Format:	Article
Language:	Vietnamese
Published:	TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH 2021-02-01
Series:	Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh
Subjects:	cảm nhận sự hỗ trợ của tổ chức cam kết cảm xúc dịch vụ nhà hàng hành vi công dân tổ chức sự dấn thân vào công việc
Online Access:	https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/1384

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record_format	Article
spelling	doaj-09e553fa66c24a5f9d26b9f709d978b42021-08-28T08:39:59ZvieTẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINHTạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh2734-93062734-95782021-02-011619410710.46223/HCMCOUJS.econ.vi.16.1.1384.20211101Factors affecting organizational citizenship behavior of employees in restaurant service industry: The case of Ho Chi Minh CityNguyễn Hoàng Kim0Nguyễn Lê Hoàng Long1Trường Đại Học Kinh Tế TP.HCMTrường Đại Học Kinh Tế TP.HCMOrganizational citizenship behavior (OCB) refers to out-role behaviors but bring benefits to the organization. OCB is being popular researched in restaurant service because of the positive effect on customersatisfaction. However, there are few studies about the mechanism of nexus between perceived organizational support and organizational citizenship behavior. This study aims to contribute to the literature about OCB in the restaurant service industry by adopting Structural Equation Modeling (SEM) for testing hypotheses. The results showed that OCB is directlyaffected by perceived organizational support and indirectly influenced through job involvement, affective commitment.https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/1384cảm nhận sự hỗ trợ của tổ chứccam kết cảm xúcdịch vụ nhà hànghành vi công dân tổ chứcsự dấn thân vào công việc
collection	DOAJ
language	Vietnamese
format	Article
sources	DOAJ
author	Nguyễn Hoàng Kim Nguyễn Lê Hoàng Long
spellingShingle	Nguyễn Hoàng Kim Nguyễn Lê Hoàng Long Factors affecting organizational citizenship behavior of employees in restaurant service industry: The case of Ho Chi Minh City Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh cảm nhận sự hỗ trợ của tổ chức cam kết cảm xúc dịch vụ nhà hàng hành vi công dân tổ chức sự dấn thân vào công việc
author_facet	Nguyễn Hoàng Kim Nguyễn Lê Hoàng Long
author_sort	Nguyễn Hoàng Kim
title	Factors affecting organizational citizenship behavior of employees in restaurant service industry: The case of Ho Chi Minh City
title_short	Factors affecting organizational citizenship behavior of employees in restaurant service industry: The case of Ho Chi Minh City
title_full	Factors affecting organizational citizenship behavior of employees in restaurant service industry: The case of Ho Chi Minh City
title_fullStr	Factors affecting organizational citizenship behavior of employees in restaurant service industry: The case of Ho Chi Minh City
title_full_unstemmed	Factors affecting organizational citizenship behavior of employees in restaurant service industry: The case of Ho Chi Minh City
title_sort	factors affecting organizational citizenship behavior of employees in restaurant service industry: the case of ho chi minh city
publisher	TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
series	Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh
issn	2734-9306 2734-9578
publishDate	2021-02-01
description	Organizational citizenship behavior (OCB) refers to out-role behaviors but bring benefits to the organization. OCB is being popular researched in restaurant service because of the positive effect on customersatisfaction. However, there are few studies about the mechanism of nexus between perceived organizational support and organizational citizenship behavior. This study aims to contribute to the literature about OCB in the restaurant service industry by adopting Structural Equation Modeling (SEM) for testing hypotheses. The results showed that OCB is directlyaffected by perceived organizational support and indirectly influenced through job involvement, affective commitment.
topic	cảm nhận sự hỗ trợ của tổ chức cam kết cảm xúc dịch vụ nhà hàng hành vi công dân tổ chức sự dấn thân vào công việc
url	https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/1384
work_keys_str_mv	AT nguyenhoangkim factorsaffectingorganizationalcitizenshipbehaviorofemployeesinrestaurantserviceindustrythecaseofhochiminhcity AT nguyenlehoanglong factorsaffectingorganizationalcitizenshipbehaviorofemployeesinrestaurantserviceindustrythecaseofhochiminhcity
_version_	1721187453145972736

Factors affecting organizational citizenship behavior of employees in restaurant service industry: The case of Ho Chi Minh City

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