Examination of the Perception and Experiences of the Patients in the Emergency Departments of Imam Khomeini and Shariati Hospitals Regarding the Quality of Care Provided by the Health Care System

Examination of the Perception and Experiences of the Patients in the Emergency Departments of Imam Khomeini and Shariati Hospitals Regarding the Quality of Care Provided by the Health Care System

Background: The emergency department (ED) is considered to act as a gate keeper of treatment for patients. Thereby, EDs must achieve customer satisfaction by providing quality services. Patient satisfaction and experiences are important parts of health care quality, but patient expectations are seld...

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Bibliographic Details
Main Authors: Somaye Fakharian, Mohamad Jalili, Hamidreza Khanke
Format: Article
Language:English
Published: Negah Institute for Scientific Communication 2017-01-01
Series:Health in Emergencies & Disasters Quarterly
Subjects:
Emergency department
Patient perception
Quality of care
Online Access:http://hdq.uswr.ac.ir/browse.php?a_code=A-10-25-26&slc_lang=en&sid=1

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