Studi Tentang Kualitas Pelayanan Ojek Online (Ojol) Grabbike dan Pengaruhnya Terhadap Kepuasan Pelanggan di Kota Tegal

Studi Tentang Kualitas Pelayanan Ojek Online (Ojol) Grabbike dan Pengaruhnya Terhadap Kepuasan Pelanggan di Kota Tegal

The study aims to determine the quality of Grabbike online motorcycle taxi service and its effect on customer satisfaction in the Tegal City area. The quantitative approach is used as a source of data processing so that the results are presented. The study population was GrabBike online motorcycle t...

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Bibliographic Details
Main Author: Faridah, Yayat Hidayat Amir, Basukiyatno
Format: Article
Language:Indonesian
Published: Universitas PGRI Madiun 2020-07-01
Series:EQUILIBRIUM: Jurnal Ilmiah Ekonomi dan Pembelajarannya
Subjects:
service quality, customer satisfaction
Online Access:http://e-journal.unipma.ac.id/index.php/equilibrium/article/view/7110

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