Perceived quality and it’s impacts on satifaction, trust and loyalty: a study in eletronic retailers of free download services
This work aims at evaluating the opinion of the consumers about the quality of the services offered by toll-free download websites and at assessing the corresponding influence in terms of loyalty, satisfaction and trust toward the sites. The final sample collected consists of 5.793 users who use dow...
| Main Authors: | , , |
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| Format: | Article |
| Language: | Portuguese |
| Published: |
Universidade Federal de Santa Catarina
2011-01-01
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| Series: | Revista de Ciências da Administração : RCA |
| Subjects: | |
| Online Access: | https://periodicos.ufsc.br/index.php/adm/article/view/20275 |