| Summary: | In this current knowledge-based economy, firms' productivity and competitive advantage are no longer based on physical and financial assets but on intangible assets. This has compelled knowledge-intensive firms to look for a more reliable source for higher productivity and competitive advantage by focusing on their intellectual capital, which cannot be easily imitated. As banks are classified as knowledge intensive, this study examines investment in intellectual capital by banks and examines how it has improved bank productivity measured in terms of asset turnover (ATO) and employee productivity (EP). Using a panel of 73 commercial banks in India for a 12-year period (2006–2017), the study found that some components of intellectual capital improves productivity, and others do not.
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