Loyalty Schemes in Retailing A Comparison of Stand-alone and Multi-partner Programs
To expand existing literature on loyalty schemes, the impact of stand-alone vs. multi-partner programs on customer loyalty was evaluated. In addition, the effects of store satisfaction, membership in competing programs, as well as various shopper characteristics were tested. Therefore, interviews we...
| Format: | eBook |
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| Language: | English |
| Published: |
Bern
Peter Lang International Academic Publishing Group
2013
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| Series: | Forschungsergebnisse der Wirtschaftsuniversitaet Wien
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| Subjects: | |
| Online Access: | Open Access: DOAB: description of the publication Open Access: DOAB, download the publication |