Designing Service Blueprint of Self-service Technology (SST) Based Public Transportation Service in Indonesia using SSTQual, Kano Model, and QFD

by Suzianti Amalia, Chairunnisa Arsila
Published 2018-01-01

Designing Shopping Area Atmospheric Using Choice-based Conjoint Analysis: Case Study at Soekarno-Hatta International Airport

by Suzianti Amalia, Larasati Hutami Nadya
Published 2017-01-01

Service Redesign Using Factor Analysis, TRIZ, and Service Blueprint (Case study on Garuda Indonesia’s sales and service office at Senayan City)

by Suzianti Amalia, Avicenna, Larasati Hutami
Published 2017-01-01

Knowledge management in multi-generation workforce: investigation on critical success factor and strategy

by I Komang Artha Winadi, Suzianti Amalia, Ardi Romadhani
Published 2018-01-01