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Shieh, Jiintrang
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Shieh, Jiintrang
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The Impact of Relational Benefits, Customer Satisfaction, Switching Barriers on Customer Loyalty
by
Tseng, Tzuting
,
曾梓庭
Published 2011
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Shieh
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Jiintrang
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2
The Influence of Service Recovery on Customer Loyalty:Moderating Effect of Service Failure- A Study of Hotel Industry
by
Huang, Peichun
,
黃珮淳
Published 2011
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