Application of social exchange theory on relationship marketing dynamism from higher education service destination loyalty perspective

by Ndanusa Mohammed Manzuma-Ndaaba, Yoshifumi Harada, Norshahrizan Nordin, Aliyu Olayemi Abdullateef, Abd Rahim Romle
Published 2018-10-01

Complaints and compliments assessment in developing service delivery measurement

by Norshahrizan Nordin, Wan Norsyafawati W. Muhamad Radzi, Razli Che Razak, Sharmini Abdullah, Mohammad Rezal Hamzah, Ummi Naiemah Saraih, Syed Zulkarnain Syed Idrus
Published 2018-05-01