Detecting success factors of electronic customer relationship management (e_CRM) system to establish an appropriate model in police call centre of Iran

by Ahmad Ali Yazdanpanah, Hossein Gazor
Published 2012-01-01

Influential factors on knowledge sharing in banking industry

by Hossein Gazor, Farhad Koohkan, Amene Kiarazm, Kianoush Nazari Ameleh
Published 2012-10-01

Analyzing effects of service encounter quality on customer satisfaction in banking industry

by Hossein Gazor, Babak Nemati, Amir Ehsani, Kianoush Nazari Ameleh
Published 2012-04-01

Analyzing e-service quality in service-based website by E-SERVQUAL

by Babak Nemati, Hossein Gazor, Seyed Norollah MirAshrafi, Kianoush Nazari Ameleh
Published 2012-04-01