Customer experience challenges: bringing together digital, physical and social realms

by Bolton, R.N, Cheung, L., Gallan, A., McColl-Kennedy, J.R, Orsingher, C., Witell, L., Zaki, M.
Published 2018

Transforming community well-being through patients' lived experiences

by Barakshina, T., Figueiredo, B., Gallan, A.S, Gollnhofer, J., Hibbert, S., Jefferies, J.G, Luca, N., McColl-Kennedy, J.R, Roy, S., Spanjol, J., Winklhofer, H.
Published 2019