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Émerson Adriano Fiebig
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Émerson Adriano Fiebig
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Canais de atendimento, satisfação e lucratividade de clientes em serviços: um caso bancário Customer services, customer satisfaction and profitability in services: a banking case...
by
Émerson
Adriano
Fiebig
,
Ernani Cesar de Freitas
Published 2011-12-01
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