Showing 1 - 4 results of 4 for search 'Susan McKnight', query time: 0.04s Refine Results
  1. 1
    Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery
    by Susan McKnight, Mike Berrington
    Published 2008-03-01
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    Article
  2. 2
    Identifying Customer Expectations is Key to Evidence Based Service Delivery
    by Susan McKnight, Andrew Booth
    Published 2010-03-01
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    Article
  3. 3
    Improving Customer Satisfaction: Changes as a Result of Customer Value Discovery
    by Mike Berrington, Susan McKnight
    Published 2008-03-01
    Get full text
    Article
  4. 4
    Identifying Customer Expectations is Key to Evidence Based Service Delivery
    by Susan McKnight, Andrew Booth
    Published 2010-03-01
    Get full text
    Article
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